With the current downturn, margins are being squeezed in most industries, resulting in an urgent need for higher efficiency and greater effectiveness, including the putting in place of better-value ways of working. A true e-business
of the twenty-first century is one which thinks and acts in a way that allows it to collaborate, integrate and empower by:
- internal and external business processes working together seamlessly, enabling
collaboration with suppliers, partners, employees and customers across traditional
enterprise boundaries; ensuring that employees have at their fingertips the information, applications and services they need to do their jobs.
- It is the Web and the applications, standards, tools and services that have been developed around it that have removed the traditional barriers to building collaborative relationships and now made it an economically attractive option. The benefits from the transformation of business processes are derived from eliminating intermediaries like wholesalers and retailers from the value chain, removing manual operations, improving productivity and speed of operation, increasing efficiency and enhancing customer and supplier relationships.